How Annoying Employee Behaviours Affect Your Business

Your staff are the most valuable resource for your business. They help you sell to prospects, deliver services to customers and earn revenue to build a strong business. They can also be a nightmare. Research articles have regularly demonstrated how annoying staff behaviour can financially affect businesses. The employee behaviours that can impact your business’ performance include: Annoying employee habits (i.e. colleagues eating loudly/messily). Negativity (from management or col...
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The Apprentice Final: Team Selection And Knowing Your Product

So, it was the Apprentice final last night, and 12 weeks of heartache, despair and excitement are now over. First, we should say congratulations to Alana Spencer on her win and new business partner. In her victory, she has become part of a very select group of individuals. It was a close final, but there were two key aspects that contributed to the success of Alana and undermined Courtney. 1. Team Selection Alana was very careful in her team selection. She chose team members that she kn...
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Apprentice Week 11 – The Interviews

As the Apprentice entered its penultimate week, we were treated to a view of the candidates under extreme pressure. The four interviewers this year were as tough as they’ve ever been, though it did reveal a lot about the candidates. It also gave us some key lessons to learn about business, especially in regards to getting funding. 1. Don’t Hide Your Failures One of the biggest mistakes on the episode was Frances Bishop not acknowledging her failures. Her successful kid's clothing brand,...
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How To Get On The Preferred Customer List

Are you getting the best deal from your suppliers? Are they giving you their best service or prices? They might or might not be – it all depends on your relationship with them. Whether we want to admit it or not, favouritism probably subconsciously exists within every business. Companies will offer better prices, services or customer service to a select few clients. There are numerous reasons why this might happen – and not normally because of the revenue they generate. So how can you ...
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Apprentice Week 10 – Communications, Passion And Becoming Too Close To The Product

The tenth week of the Apprentice saw the candidates attempt to create a new gin, brand it, and then sell it to national retailers. There are lots of challenges in this task – and Titans certainly appeared to be tempted by the gin tasting. Communications In Business Is Critical One of the biggest mistakes throughout the episode was Titans’ poor communication skills. Frances, developing the branding on her own needed information about ingredients from her teammates. However, they were ‘tasting’ ...
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Decoy Effect: Sell Bigger And Better

While most people think that increased time spent prospecting and selling will earn you more profit, the truth is, that there are numerous tactics to profit maximisation. Cost efficiency exercises and rising prices are two, easy to implement, strategies. Another two are pricing strategy analysis and using the decoy effect to encourage customers to buy one product over another. What Is The Decoy Effect? The decoy effect, also known as the asymmetrical dominance effect, is a scenario where a...
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The Apprentice Week Nine: Resource Distribution And Audience

Last night’s Apprentice was an entertaining episode. Their task was to design a Virtual Reality game and present it to an audience of experts and enthusiasts. The result was Nebula’s second win of the series. And yet again, there were a couple of crucial mistakes that made a significant difference to the performance of both teams. Assigning Resources In The Right Place The biggest mistake made by Titans was that Sofiane didn’t deploy his resources properly, something he admitted later in the a...
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Aggressive Sales: The Dangers To Your Brand

I don’t like aggressive sales. It is unnecessary and it erodes the trust between client and supplier. Yet I am bombarded by aggressive salespeople who think that I must buy their product. So, I’m working on a client project when I receive a phone call from an online directory. The first thing they do is lie about the reason for their call – as many do. They stated they wanted to confirm the details I had submitted in January (the call was in November). However, soon afterwards they sea...
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Apprentice Week Eight: Communications And Teams

Week eight of the Apprentice will probably be remembered for Dillion St Paul’s singing and the return of (poor) form for Frances. The former’s singing was even commented upon in the boardroom with Karen stating how bad it was. Frances went from being an outstanding winner last week to loser again. This was her seventh loss in eight weeks. She risks being one of the worst performing candidates in Apprentice history. Yet Dillon won, and Frances stayed in the process. Why? Well, it was un...
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The Apprentice Week Seven: Poor Sales And No Passion

This week on the Apprentice, Titans lost their first task but Frances won her first. The challenge was to sell a mixture of items at a trade show. Both teams had a high-ticket product, a medium-ticket option and two low ticket products to sell at a boat show. For Titans’ securing the popular jet skis was not the winning formula they hoped for, as none were sold compared to the sale of two of Nebula’s boats. But it was also the smaller items that won the task. In the end, Nebula outsold Ti...
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