Your staff are the most valuable resource for your business. They help you sell to prospects, deliver services to customers and earn revenue to build a strong business.
They can also be a nightmare. Research articles have regularly demonstrated how annoying staff behaviour can financially affect businesses. The employee behaviours that can impact your business’ performance include:
- Annoying employee habits (i.e. colleagues eating loudly/messily).
- Negativity (from management or colleagues).
- Time-wasting (too many/too long breaks).
- Stealing from the company.
Each of these has a specific effect on your business and all of them can threaten its future. So, what can bad employee behaviours do to your business? Here are some common challenges.
Productivity levels seem to take a major hit. Professor Jon Van Reenen, Head of LSE's Centre for Economic Performance, has stated that if we increased our productivity to the same levels as Germany or France, we could take every Friday off and see no financial drawbacks.
A study in late 2016 by technology giant Samsung, found that annoying colleague behaviours frustrated staff and wasted 22 minutes a day.
Other research has found one bad employee who upsets those around them, can cost the company between 30-40% of the business’ productivity.
Staff not sleeping properly costs £40 billion annually in lost productivity.
Staff who are annoyed by their peers are likely to quit. One-third of those surveyed by Samsung stated they had left a position because of an annoying peer.
Only 10% of those who left an organisation had done so because of technology; although workplace conditions lead to 20% of people leaving their positions.
This could increase costs within your business. Recruitment is expensive and can cost between 50 and 150% of the annual wage of the employee. There is also a high percentage of staff failures (those that quit within a year).
If staff don’t perform their best, they can annoy your customers which can lead to complaints against your organisation, potentially costing you your reputation and financial resources (in restoring your reputation or smoothing over relationships).
These poor relations can also damage your business’ prospects. Customers who have had a bad experience are more likely to share their experiences with a friend or colleague. Research by Marketing Staff found bad experiences were shared 95% of the time against good experiences, shared just 87%.
And you might only know about 4% of bad experiences. Most never report it. And it will take 12 positive experiences to make those customers happy.
Employee Behaviour Is About Strong Recruitment And Training
If you want success for your business, you need to recruit right and have a strong onboarding process. Hiring the right staff and giving them a good introduction to your established team can reduce challenges in the future.
Have you had an employee with annoying behaviour in your business? What did you do to resolve the issue?
Let us know in the comments.